Privacy Policy - Alcazar Paris
Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy (LCEN), it is hereby stated that our website is published by ALCAZAR.
Introduction
In connection with the use of its services—including those accessible via its website, mobile site, online store, and mobile applications—ALCAZAR, in its capacity as the data controller, may collect and process personal data about you.
We are committed to respecting the privacy rights of prospects and visitors to our sites: website, mobile site, online store, and mobile applications. All processing of personal data carried out in connection with the available services complies with applicable local data protection regulations, including the provisions of the amended “Data Protection Act” of January 6, 1978, and the General Data Protection Regulation (EU Regulation 2016/679), or “GDPR.”
1 - What are our commitments regarding personal data protection?
ALCAZAR is committed to ensuring a high level of protection for the personal data of its customers, prospects, and users of its platforms—including its website, mobile site, online store, and mobile apps—as well as any other individuals whose personal data it processes.
ALCAZAR is committed to complying with the regulations applicable to all personal data processing it carries out:
Your personal data is processed lawfully, fairly, and transparently;
Your personal data is collected for specific, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes;
Your personal data is retained in a manner that is adequate and relevant, and is limited to what is necessary in light of the purposes for which it is processed;
Your personal data is accurate and kept up to date, and all reasonable measures are taken to ensure that data that is inaccurate, in light of the purposes for which it is processed, is erased or rectified without delay.
ALCAZAR implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements, and to protect the rights and data of data subjects from the very design of the processing operations.
Furthermore, ALCAZAR contractually requires its processors (service providers, suppliers, etc.) to maintain the same level of personal data protection.
2 - What personal data do we collect?
A - Depending on the Purpose of Collection
The personal data we collect varies depending on the purpose of collection and the Service we provide to you.
Generally, we may collect the following categories of personal data directly:
a) personal contact information, such as your last name, first name, email address, mailing address, and phone number(s);
b) the credentials used to access your online account, namely your username and password. We need this information to create a personal user account;
c) communications with us, which may include details of conversations via chat or customer service;
d) demographic information, such as your age, gender, and lifestyle preferences (including, among other things, your favorite products and your interest in them);
e) browsing history, such as pages visited, the date of the visit, your location at the time of the visit, or your IP address;
f) payment information when a purchase or reservation is made on one of our websites, online stores, or apps. Generally, the invoice is issued in your name and includes your billing address and payment details, such as your credit card or bank account information;
We may also collect personal data about you indirectly when you share content on social media, websites, online stores, or apps related to our products and services, or when you respond to our posts and promotional ads on social media.
B - Personal Data Concerning Minors
ALCAZAR does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or legal guardians of the child.
If personal data concerning children is collected through our platforms—including our website, mobile site, online store, and mobile apps—parents or legal guardians may object to such collection by contacting us at the address provided at the bottom of this page.
3 - How is personal data collected?
A - Methods of Collecting Your Data
As part of our relationship, you may provide us with your personal data through various means, including our platforms: website, mobile site, online store, and mobile apps, when you browse the web, make purchases or reservations, fill out various data collection forms, subscribe to the e-newsletter, create an account, submit a job application, post comments on our social media pages, contact our organization, or provide us with your personal data in any other way.
B - IP Address
An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. Every time you make a request on the website, our servers log your visit. We collect IP addresses to analyze trends on the website. We do not share any information that could identify you, which means that your session will be recorded but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we need to enforce our terms of use to protect our services or customers, or to comply with applicable laws.
C - Cookies
In order to continuously improve the quality of the services offered on our platforms—including our website, mobile site, online store, and mobile app—and to ensure they meet your expectations, ALCAZAR may use “cookies,” which are text files used to identify your device when you connect to one of our services. Placing a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows ALCAZAR to collect information and personal data, depending on your device settings.
Types of cookies used:
a) Cookies essential for using the site. These allow you to use the site’s main features, such as purchasing or booking services, for example. If you disable cookies, you will no longer be able to use these features. The information stored cannot be used for commercial purposes.
b) Website performance cookies. Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, and the number of clicks on a specific area of the site. The information stored cannot be used for commercial purposes.
c) Functionality cookies. These cookies allow the website to remember the choices you have made (such as your username, preferred language, or the region where you are located) and provide more precise and personalized features. These cookies may also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other websites. By using our website, you agree to receive this type of cookie on your device.
d) Advertising and marketing cookies. These cookies collect information about your online browsing habits in order to provide you with ads that are tailored to you and match your interests. They also limit the number of times you see an ad and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the website operator’s permission. They track visits to a website and share this information with other companies (such as advertisers). Targeted or advertising cookies are often linked to website features provided by the partner company. The information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected, and an individual cannot be identified through the data collected.
e) Cookies from third-party websites and social media platforms. Our website contains links and/or content that redirect to other websites and social media platforms, and we do not know which cookies these third parties use. For more information, please refer to the information provided by these third-party websites and social media platforms regarding their own cookies.
D - Respect for Your Privacy
We are committed to protecting your privacy and adhere to the following two principles.
We do not associate any information that could directly and personally identify you with your cookies. Cookies do not, under any circumstances, reveal your address, date of birth, phone number, or any other information that could identify you.
We do not provide any personal information to advertisers or third-party websites that display our ads based on your interests.
If your computer or mobile device is used by multiple people, or if it has multiple web browsers installed, the content displayed to other users may reflect your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, please visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E - Links to Third-Party Sites
Our sites—including our website, mobile site, online store, and mobile apps—may contain links to third-party websites.
We assume no responsibility for the collection, use, management, sharing, or disclosure of data and information by these third parties.
The sharing of information on third-party sites is governed by those sites’ privacy policies and terms of use. We recommend that you read the privacy policies of these websites before submitting any personal information.
4 - What is the purpose of the data that may be collected?
Your data is primarily used for booking and purchasing purposes (provision of specific services and products), marketing, customer loyalty programs, promotional activities, commercial information, satisfaction surveys, organizing contests, new services and products designed to improve your customer experience at our establishment, statistical studies, recruitment, after-sales service, and processing your requests and/or complaints. In addition to cases where your consent has been obtained (particularly to send you personalized offers), the processing of your data for the various purposes listed above is necessary, in particular:
To ensure the performance of the service agreement;
To comply with a legal obligation;
For the purposes of our organization’s legitimate interests (including developing new services and offerings, improving customer service, etc.).
More specifically, your data is used:
To enable you to take advantage of all the services available on our organization’s website, mobile site, online store, and mobile apps: creating a user account, e-newsletters, managing reservations, customer support and complaints, managing loyalty programs, etc.;
To enable you to browse our websites;
To better tailor our information, notifications, offers, and other services to your interests;
To facilitate the completion of administrative procedures related to reservations and purchases.
5 - How long is your data retained?
ALCAZAR is committed to retaining your personal data for no longer than is necessary for the purposes for which it is processed.
Retention periods are determined based on the purposes of processing carried out by ALCAZAR and take into account, in particular, applicable legal provisions requiring a specific retention period for certain categories of data, any applicable statutes of limitations, and the CNIL’s recommendations regarding certain categories of data processing.
6 - Who may have access to your personal data?
A - Recipients of Your Data
Data collected on our website, mobile site, online store, and mobile apps may be shared with our internal staff or with our third-party service providers (processors, service providers, banks) in connection with the performance of all or part of the services described above. Please note that in this context, ALCAZAR requires its service providers to implement strict confidentiality and data protection measures.
B - Data Transfers Outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, ALCAZAR will take all necessary steps to ensure that this international data transfer is subject to an adequate level of security and appropriate safeguards.
7 - How Can You Exercise Your Rights?
In accordance with applicable regulations regarding the protection of personal data, you may, at any time, exercise your rights to access, correct, and delete your personal data, as well as your rights to restrict and object to the processing of your personal data and to data portability.
In addition, you have the legal right to establish guidelines regarding the handling of your personal data after your death.
Furthermore, any person who was a minor at the time their personal data was collected may have that data erased as soon as possible.
These rights may be exercised by mail at the following address:
ALCAZAR, 62 RUE MAZARINE, 75006 PARIS, France
reservations@alcazar.fr
In this regard, please include with your request the necessary information to identify you (last name, first name, email address) as well as any other information required to confirm your identity. You also have the right to file a complaint with the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés) in the event of a violation of applicable regulations regarding the protection of personal data, particularly the GDPR.
8 - IT Security / Transaction Security
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for ALCAZAR. We therefore implement all necessary technical and organizational measures, taking into account the nature, scope, and context of the personal data you provide to us and the risks associated with its processing, to safeguard the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion, or unauthorized access to such data.
We offer a secure online payment system using the latest available technologies.
ALCAZAR is committed to combating identity theft on the internet. That is why, for example, we use a system to detect fraudulent credit card payments. This system is designed to protect you in the event your credit card is lost or stolen.
The security and confidentiality of personal data depend on everyone following best practices. That is why we ask that you do not share your passwords with third parties, that you always log out of your profile and social media account (especially if your accounts are linked), and that you close your browser window at the end of your session, particularly if you are accessing the internet from a computer shared with others. This will help prevent other users from accessing your personal information.
9 - Contact Us
If you have any further questions regarding this policy or how ALCAZAR processes your personal data, please contact us at the following address: reservations@alcazar.fr
10 - Changes to the Privacy Policy
ALCAZAR reserves the right to update its privacy policy. When we make substantial changes to this Privacy Policy, we will post a link to the updated policy on our website’s homepage.
11 - Opting Out of Telemarketing
Users may opt out of telemarketing by visiting the following link: https://www.bloctel.gouv.fr/